Read more on what this project was about

We started by analysing how digital payment security is typically presented. Most solutions rely on functional reassurance: technical language, visual symbols, and explicit claims of safety. While these cues signal protection, they often feel distant, generic, and disconnected from how people actually experience online shopping. They explain security - but they don’t change how it feels. Through this exploration, we identified a stronger direction: moving away from showing safety - towards removing the feeling of risk altogether. Instead of asking users to notice security, we let them experience its absence.